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Navien Tankless Water Heater Repair & Installation

At Impetus Plumbing, we offer Navien tankless repair and installation to ensure your water heater operates efficiently. Our technicians have years of experience working with Navien products and provide prompt, same-day service to get your hot water back up and running.

Whether you need a quick fix or a complete installation, Impetus is a specialized Navien service provider with the expertise to handle all your Navien tankless water heater needs. Trust Impetus for reliable, high-quality plumbing and heating service.

Call your nearest Navien service specialist to schedule your appointment and experience the difference with Impetus Plumbing!

Our Services

Navien Tankless Repair

Our Navien tankless repair service focuses on diagnosing and resolving any issues with your tankless water heaters to restore them to their former glory. We typically start by assessing and inspecting your tankless water heater to identify problems such as error codes, buffer tank issues, boiler issues, water temperature fluctuations, or potential water leaks. Our technicians understand conversation, connecting the technical aspects of the repair with clear, straightforward communication, ensuring you fully understand the issues and solutions.

Our team uses genuine Navien parts to repair your systems thoroughly. We address common problems like fixing combi boilers, clogged filters, faulty sensors, and ignition failures and ensure your water heater operates smoothly. Our commitment to same-day repairs means you won’t be left without hot water for long.

Navien Water Heater Installation and Replacement

Our Navien gas tankless water heater installation service provides a seamless upgrade to a more energy-efficient system. We start by assessing your home’s current hot water systems and selecting the right Navien products suited to your house and water needs. Our installation process includes removing and replacing the old unit with a new tankless heater. Our installers also test the system to confirm it’s operating correctly. With a Navien gas tankless water heater, you’ll enjoy endless hot water, save on high energy bills, and have way more space in your home—Trust Impetus, your top Navien service provider, to install your Navien tank.

Navien Tankless Water Heaters Maintenance

Routine maintenance of your Navien tankless water heater is crucial for its longevity and efficiency. Our maintenance service includes a comprehensive system check, descaling to remove mineral buildup, and inspecting critical components like the heat exchanger, venting, and gas lines. We also clean filters and perform any necessary adjustments to ensure optimal performance. Regular maintenance helps prevent unexpected breakdowns and extends the life of your water heater. Schedule your maintenance with us to keep your Navien tankless water heater running smoothly and efficiently all year round.

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Navien Tankless Water Heater Installation Services in Vancouver
Advantages of Navien Tankless Water Heaters

Advantages Of Navien Tankless Water Heater

Navien has award-winning technology that uses its own ComfortFlow® internal recirculation pump and buffer tank. The system can help you earn up to 3 LEED points and lower your home HERS index score. Here are some great advantages of switching to Navien tankless water heaters.

  • Endless Hot Water: Navien tankless products provide a continuous hot water supply, perfect for households with high-demand hot water needs.
  • Energy Efficiency: These super high-performing systems heat water on demand, reducing energy consumption and helping you save money on utility bills.
  • Space-Saving Design: Compact size frees up space compared to traditional water tank heaters.
  • Durability: Built with high-quality materials, ensuring a longer lifespan and fewer maintenance requirements.
  • Environmentally Friendly: Lower emissions due to efficient gas usage, contributing to a greener environment.
  • Advanced Technology: Equipped with smart controls and diagnostics for easy troubleshooting.
  • Cost Savings: Long-term savings from high energy bills and fewer replacements down the line.
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Impetus Plumbing and Heating


Address: 11782 River Rd Unit 108, Richmond, BC V6X 1Z7

Phone: (604) 719-2136

Hours:

Monday 8 a.m.–5 p.m.
Tuesday 8 a.m.–5 p.m.
Wednesday 8 a.m.–5 p.m.
Thursday 8 a.m.–5 p.m.
Friday 8 a.m.–5 p.m.
Saturday 8 a.m.–5 p.m.
Sunday Closed

The Most Common Navien Tankless Water Heaters Problems


  • Error Codes: Sometimes, error codes are displayed on the unit’s control panel, often indicating issues like water leak detection, gas supply problems, ignition failure, connection errors, or internal faults. If the error codes persist, contact a Navien service specialist at Impetus for support.
  • Ignition Failure: This is caused by issues with the gas supply, faulty igniters, or clogged burners, preventing the unit from heating water.
  • Cold Water Sandwich: Temporary cold water bursts due to improper installation or delayed activation of the heating elements.
  • Mineral Buildup: Hard water causes scaling inside the heat exchanger, reducing efficiency and causing overheating.
  • Water Temperature Fluctuations: Inconsistent water temperatures due to incorrect thermostat settings, sensor malfunctions, or blocked filters.
  • Low Water Pressure: Insufficient water flow caused by clogged filters, blocked pipes, or inadequate incoming water pressure.
  • Water Leaks: Internal or external leaks due to corroded pipes, loose connections, or damaged components.
  • Venting Issues: Improper venting leads to exhaust gas buildup, causing the unit to shut down for safety reasons.
Navien tankless water heater services

Warning Signs That Your Water Heater Needs Repair

Several warning signs could indicate your Navien Tankless Water Heater could be repaired.

  • Fluctuating Water Temperature
  • Error Codes
  • Reduced Hot Water Supply
  • Issues with the heating elements and gas supply
  • Unusual Noises
  • Water Leaks
  • Low Water Pressure
  • Foul Odours
  • Increased Energy Bills
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Models We Service


We service all types of Navien products. Here are some of the models we service:

  • NPE-A Series: NPE-180A, NPE-210A, NPE-240A
  • NPE-S Series: NPE-150S, NPE-180S, NPE-210S, NPE-240S
  • NPN-U Series: NPN-160U, NPN-180U, NPN-199U
  • NPN-E Series: NPN-160E, NPN-180E, NPN-199E
  • NR Series: NR-180, NR-210, NR-240
  • NRC Series: NRC-1111, NRC-1111-DV, NRC-1111-OD
  • NPE-Advanced Series: NPE-240A2, NPE-210A2
  • NPE-Standard Series: NPE-150S2, NPE-180S2, NPE-210S2, NPE-240S2

If your model is not listed here, feel free to contact us, and one of our team members will support you with your Navien tankless system.

Impetus Plumbing - Navien Service Specialists

How Much Does a Navien Heater Services Cost

The cost of servicing a Navien tankless water heater varies based on the type of service required. Here's a general breakdown of the services:

  • Basic Inspection and Maintenance: Includes routine checks, cleaning, and minor adjustments.
  • Minor Repairs: Covers issues like replacing sensors, fixing minor leaks, or addressing ignition problems.
  • Major Repairs: Involves significant component replacements, extensive diagnostics, or complex issues.
  • Installation Services: We will provide a full replacement and installation of a new Navien tankless water heater, remove the old unit, and set up the new system.

For an accurate estimate tailored to your specific needs, please contact us for a detailed quote.

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How Much Does a Navien Tankless Water Heater Service Cost

Trusted Richmond Navien Contractors Near You

Our team of expert technicians is dedicated to ensuring your water heater operates efficiently and reliably. With years of experience and a commitment to quality, we provide convenience and excellent service every time you need us.

We're a proud company that goes above and beyond for our clients. As a Navien service provider serving the city of Vancouver and the Metro Vancouver area, including Burnaby, West Vancouver, North Vancouver, Richmond, Delta, and Coquitlam, Trust Impetus Plumbing & Heating for all your Navien tankless water heater needs across these regions.

Contact Impetus, your nearest Navien service specialist, today!

Mona StilwellMona Stilwell
02:59 13 Jun 24
Impetus is a trustworthy, reliable and expert plumbing and heating service. They have a good crew of people who are kind and conscientious. They fixed my outdoor tap and installed a water sensor so we can turn off all the water in the house if there's a leak. Amazing!
Arthur TsangArthur Tsang
01:50 17 May 24
Very professional and know their stuff. Definitely a group that can get the job done with no hassle.
Bob JohnsonBob Johnson
23:40 14 May 24
Called Impetus for a backflow test. Alvin was quick and very professional.
Edmond TseEdmond Tse
19:41 13 May 24
Lawson is a professional repair technician. He tried his best to help me repair my furnace and did not force me to replace with a new machine.
S WilliamsonS Williamson
16:57 04 May 24
We had to get a backflow test done on our sprinklers so we called Impetus and they were awesome to deal with. They came out right away and Alvin was super friendly and knowledgeable. He had the test done in no time and they submit report to city on our behalf. We will definitely use them in future!
L KL K
03:48 19 Apr 24
First time using Impetus Plumbing and was highly impressed by their quick responses and professionalism. Jason was very understanding and I appreciate how they utilized technology by sending text reminders to my phone, email address and digital quotes through their client hub. Their client hub allowed you to input your credit card payment, view upcoming appointments, request service, and let you know which plumber(s) will be arriving for the job. I liked how they quoted me a firm price and not have to guess parts, labour etc... after the job is completed. I hate second guessing for things like this as the price of everything has gone up.Joshua and Alvin arrived promptly and managed to change the washing machine hoses without having to move the stacked washer/dryer out of its place as it's fit quite snug (especially with modern day condos). They were like ninja's and I'm not sure how they are so flexible, but they managed to get behind the washer and dryer in a really tight space. I'm so glad my laminate flooring was safe since they didn't have to move anything! Josh and Alvin even managed to send me videos of their completed work.They also did a great job for a fellow neighbour of mine as she reached out to a few other places, but Impetus did everything right from a simple inquiry to executing the job the next day.Highly recommend as these guys are modern and not old school! Give Impetus a call, you won't be disappointed.
Jenny WongJenny Wong
18:44 18 Apr 24
Was referred to Jason from Impetus by a neighbour. Jason was quick and professional on replies and helped organize an appointment to fit my schedule. Josh and Alvin came to replace washer hoses for my washing machine. Not only were they punctual, both were friendly and courteous. They were able to troubleshoot the narrow space and replace the hoses efficiently. Everyone I’ve dealt with so far at Impetus has been great with communication and customer service. Thanks Impetus. I highly recommend them and will be using their services again when needed.
Maryse LalondeMaryse Lalonde
00:37 22 Mar 24
Woke up to no hot water today. I contacted Impetus Plumbing through a former tradesman who had done work here before. They were so prompt, quick diagnosis, expedient quote and they were able to complete the full workorder today.Josh and Michael were simply exceptional, professional, polite and helped troubleshoot an issue I had with equipment placement. I would recommend this organization and ask for one of these amazing technicians!
Jeremy LiaoJeremy Liao
21:42 02 Jan 24
Darryl Wong came highly recommended via a friend who had their high efficiency furnace serviced. And Darryl didn’t disappoint. He came and serviced our Viessman boiler. He took it apart and cleaned out the minor built up and explained what he was doing along the way. He was very thorough with the maintainance and I learnt a lot as well. He sent me photos and report of his findings. Definitely would recommend Impetus and Darryl to friends and family.
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Impetus Plumbing and Heating provides service to Vancouver and surrounding areas. Looking for a Burnaby Plumbing Service? We are here for every day or emergency plumbing needs.